You can track your order here

At All Paws, we want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't always make changes like address updates, colour swaps, or cancellations. But don't worry, if something isn't right for you, you can return it within 14 days of delivery.

Need anything else? Feel free to reach out to us at help@allpaws.shop or chat with us. We're here to help!

We apologise for any inconvenience caused. Please know that we're ready to assist you every step of the way. To return the incorrect or damaged item, kindly visit our returns page by clicking here

We offer free standard shipping worldwide.

Shipping times can vary, however, we expect your order to arrive within 10-15 days. If this period has passed and you are still yet to recieve your order, please reach out to us via email at 'help@allpaws.shop'.

Yes, tracking information will be emailed to you. If you do not receive this information within 3 days of placing your order, please reach out to our customer service at 'help@allpaws.shop'.

See our refund policy here

You can start the return process by visiting our returns page here

We issue refunds to your original method of payment, as soon as we receive and approve your returned item. Once delivered, this process takes between 5-7 business days on our end.

Monday-Friday: 9am-5pm (UK time)

email: help@allpaws.shop

Hours may vary depending on holidays and other factors